To further enhance a streamlined workflow, the ReTrack service will be suspended under the new Treatment Package. If necessary, you submit a Refinement.

You can refer to the Dashboard for each case. The field “Package Version” will be labeled “Post 2026” for cases under the new Treatment Package; otherwise, it will be labeled “Pre 2026.”

When you are about to approve the treatment plan, you will receive a pop-up alert displaying the treatment option for the case. You may also select an advanced treatment option that provides additional refinements or an extended expiration period.

You can choose the Flex treatment option, which includes up to 8 steps to address minor tooth movements. Please contact your sales representatives for further details.

All free Refinements for a case must be submitted and approved within the “Free Refinement Expiration Period”.

Beyond this period, if the case requires any Refinement, please request and complete approval for a chargeable Refinement within the “Case Expiration Period”.

After the “Case Expiration Period”, which extends beyond the proposed treatment duration, you will no longer be able to request any chargeable Refinements.

i) Under the new Treatment Package, you will receive a “Full Refinement” whenever you request a Refinement, which means you will receive the maximum number of steps available for the approved treatment option.

For example, in a Touch Up case, whenever you request Refinement (whether free or chargeable), the maximum number of steps in the treatment plan will be up to 20 steps.

ii) If the number of steps in the Refinement treatment plan does not reach the maximum number of steps offered by the treatment option, the outstanding steps cannot be carried over to the next or subsequent Refinement.

For example, in a Touch Up case (up to 20 steps), if you approve a 12-step Treatment Plan for the 1st Refinement, the outstanding 8 steps cannot be carried over to the 2nd Refinement.